Refund policy

Non-Returnable Items: For hygiene and safety reasons, the following items are final sale and cannot be returned under any circumstances once opened or used: pet bowls and feeding accessories, grooming tools (including nail trimmers), and any bedding or blankets that have been removed from packaging. This applies even if you simply change your mind after opening.

Change-of-Mind Returns: We do not accept returns due to change of mind, incorrect size selection where sizing was clearly listed, or personal preference once an item has been opened or used. Please review product descriptions and measurements carefully before ordering.

Return Shipping: The customer is responsible for all return shipping costs, and original shipping fees are non-refundable under any circumstances. We strongly recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

Refunds: Once we receive and inspect the returned item and confirm it meets all eligibility requirements above, we will process a refund to your original payment method within 7-10 business days. A restocking fee of [5%] may be deducted from approved refunds.

Damaged or Defective Items: If your item arrives genuinely damaged or defective, you must contact us within 48 hours of delivery with clear photos as proof. Claims made after this window may be denied. If approved, we will offer a replacement or refund at our discretion.

Order Cancellations: Orders may only be cancelled within 1 hour of purchase, before processing begins. Once an order enters processing, it cannot be cancelled, refunded, or modified for any reason.

Return Window: You have 14 days from the date of delivery to request a return. Requests made after this window will not be accepted under any circumstances, so please inspect your item promptly upon arrival.